PADDY AND RICE policy
Civil
Supplies – Procurement Policy of paddy and rice for Kharif Marketing Season
2012-13 - Orders– Issued.
CONSUMER AFFAIRS, FOOD AND CIVIL
SUPPLIES (CSI) DEPARTMENT
G.O.Ms.No. 42 Dated: 03.10.2012
Read the following:
1) The A.P. Rice Procurement (Levy) Order, 1984 issued in
G.O. Ms. No. 28, F & A (CS.I) Dept., dt. 25-1-1984 as amended from time to
time.
2) G.O.Ms.No. 24 CA, F & CS(CS.I)
Dept. dt. 3.10.2011.
3) Lr.No. 16(13)/2010-Py.I dated 9.8.2012 of the Joint Director,
Movement, Dept. of Food and Public Distribution, Ministry of Consumer Affairs,
Food and Public Distribution, New Delhi.
4) Lr.No.16(13)/2010 – PY.I dated 20.9.2012 of the Dept. of Food
and Public Distribution, Ministry of Consumer Affairs, Food and Public
Distribution, New Delhi.
5) Lr.No.16(13)/2010 – PY.I dated 26.9.2012 of the Dept. of Food
and Public Distribution, Ministry of Consumer Affairs, Food and Public
Distribution, New Delhi.
***
O R D E R:
In the Government order 2nd read
above, the procurement policy for Kharif Marketing Season 2011-12 was
communicated. In the reference third
read above, the Govt. of India communicated the principle approval for adoption
of DCP system in Andhra Pradesh starting from KMS 2012-13. In the references fourth read above, the Govt. of India communicated
the minutes of the meeting held on 5.9.2012 for adoption of DCP scheme by
Andhra Pradesh. In the reference fifth
read above, the Govt. of India informed
that in 7 districts of State namely (i) Karimnagar, (ii) Chittoor, (iii)
Warangal, (iv) Nalgonda, (v) Guntur, (vi) Prakasham, (vii) Nellore, procurement
of raw rice under levy operation will also be done by the State Government
under DCP operations and that in the remaining districts of the State, FCI will
be responsible for procuring raw rice under levy operation and that the FCI
will also be responsible for procurement of boiled rice whether through levy
operations or CMR in he entire State as is being currently undertaken by them.
2. The
following orders are issued as “Procurement Policy” for the Kharif Marketing
Season 2012-13.
3. The
AP State Civil Supplies Corporation Ltd. shall receive raw rice under mill levy
under Decentralised procurement during the KMS 2012-13 in the allotted
districts of Karimnagar, Warangal, Nalgonda, Guntur, Prakasam, Nellore and
Chittoor. The Food Corporation of India
shall also be the “Agent” of Government of Andhra Pradesh for procurement of
raw rice under the mill levy from Rice Millers in other districts and boiled
rice in the entire State.
4. The
Minimum Support Prices fixed by Government of India for the KMS 2012-13 are as
follows:
Price per Quintal of Fair Average
Quality of paddy
Grade
“A” : Rs.1280/-
Common
: Rs.1250/-
(These rates may vary from time to
time depending upon the revision by the Govt. of India.)
5. The
levy procurement prices and the rates for Custom Milled Rice for the Kharif
Marketing Season 2012-13 shall be communicated separately. Pending fixation of
procurement prices for rice to be delivered in Kharif Marketing Season 2012-13,
the Food Corporation of India shall pay procurement prices of KMS 2011-12, subject to adjustment of the
difference between the procurement price of 2012-13 later. This shall be subject to the MSP
certificate issued by the district administration that the rice is milled out
of paddy of KMS 2012-13 and was purchased at the MSP fixed for 2012-13 and
above. The AP State Civil Supplies Corporation Ltd. which receives raw rice
from the rice millers towards the mill levy under the Decentralised procurement
shall also follow the same procedure. If
the amount paid is less, the F.C.I./APSCSCL will pay the difference to the
miller. If the payment made is more, it will be recovered from the miller.
6. FAQ
specifications for paddy and rice are enclosed (Annexure-I & II).
7. The
same operational guidelines as communicated in G.O.Ms.No.38, C.A,F &
C.S(CS.I) Dept. dated 24.9.2007 and modified from time to time shall be
applicable for 2012-13 also. These can be modified from time to time based on
the need. The new operational guidelines
under the Decentralised procurement by the AP State Civil Supplies Corporation
Ltd. are also enclosed – Annexure III.
8. i)
The rice mill levy is 75% and the levy free eligibility is 25%.
ii) The levy free eligibility;
a) In respect of boiled rice, it may
be utilized anywhere in the country since there is no demand within the State.
b) In respect of raw rice, it may be
utilized in 1:1 ratio between sale within the State and outside the State.
9. The
delivery of levy and levy free eligibility shall be dependent upon the
purchases of paddy made by the rice millers at MSP and above for FAQ paddy as
per B-register as in the past.
10. In
respect of purchases of non-FAQ paddy by rice millers value cuts will be
allowed as in the past viz for every percent over the permissible limit under
FAQ, i.e., Rs.12.50 for Common and Rs.12.80 for Grade ‘A’ will be permitted as
shown in the Annexure III. The out turn ratio of raw /boiled rice from paddy
shall be the same as in KMS 2011-12.
11. The
millers may, to the maximum extent possible, pay the value of the paddy
purchased by them from the farmers, through cheques.
12. The
millers shall not purchase FAQ paddy at less than the MSP and levy rice shall
be allowed to be delivered to the rice millers who purchase paddy at MSP and
above price only at regulated markets, notified markets, godown points,
including CWC & SWC godowns, and at rice mill premises as declared by the
Marketing Department for the purpose of purchase of paddy. The millers can also
purchase paddy at farm gate keeping in view the condition 23 of the operational
guidelines for KMS 2007-08.
13. The
A.P. State Civil Supplies Corporation Ltd., shall make arrangements for
procurement paddy at MSP at decentralized procurement and retain the resultant
CMR raw rice from out of the paddy procured in the entire State at MSP under
the decentralized procurement for the PDS and deliver the boiled rice under CMR
to the Food Corporation of India for the Central pool. The
FCI shall also purchase paddy at MSP as offered to them.. The
procurement of paddy shall be done on large scale or increased substantially to
protect MSP. Since early crop is expected in some districts, the AP State Civil
Supplies Corporation shall commence MSP operations immediately by opening
adequate number of purchase centres.
14. The
procurement of paddy by the AP State
Civil Supplies Corporation under the MSP operations may be done with the help
of Women Self Groups of IKP / DCMS / PACSs / Rythu Mithras and on their own in
all the paddy growing districts as per the districts allotted to them by the
Commissioner of Civil Supplies depending upon the availability of experienced
and active S.H.G.s /DCMS / PACS/Rythu Mithras as mutually decided by the V.C
& Managing Director, A.P.State Civil Supplies Corporation Ltd, Managing
Director and Chief Executive Officer, SERP and other heads of Organizations
connected with MSP operations. Whenever it is felt necessary, the AP MARKFED,
NAFED, etc., can also be entrusted with the procurement of paddy under MSP
operations. Based on such decision, the target given to the A.P. State Civil
Supplies Corporation Ltd., can be distributed among the APSCSCL, A.P. MARKFED
and other agencies. The procedure for the operations, transportation, storage,
milling delivery etc., will be worked out, depending upon the decision on
handling by SERP (IKP Groups) whether independently or through A.P. State Civil
Supplies Corporation Ltd. This procedure is expected to benefit the small and
marginal farmers to sell their produce at village level and to save the
expenditure and mitigate the problems in transportation of paddy to AMCs and
consequent handling at the Market Yards besides reducing the congestion at
Market Yards.
15. The
Rice Milling Industry shall deliver 64 lakh tonnes of levy rice to F.C.I during
Kharif Marketing Season 2011-13, (i.e., from 1st October, 2012 to 30th
September,2013) i.e. a quantity of 39 (Thirty nine) Lakh MTs of raw rice
and 25 (Twenty five) Lakh MTs of boiled
rice. 11 lakh tonnes of raw rice will
be procured by the AP State Civil Supplies Corporation Ltd. in the districts
assigned to them. The FCI shall make
available raw rice to the State Government for the PDS in the districts as per
the allotment given by the Central/State Government. The Boiled rice of 25 lakh MT only shall be
procured by the FCI in the entire State. These performance expectations are
indicated based on the existing rice production prospects of Kharif and this
can be revised depending upon the production prospects of rice in Rabi season.
These targets may undergo changes at any time depending upon the actual
production of paddy/rice, procurement progress, availability of godown space,
need of rice for PDS and other welfare schemes in the State.
16. In
Kharif season a performance expectation of 34 lakh tonnes of raw rice by FCI
and 10 lakh tonnes by the AP State Civil Supplies Corporation Ltd., and 10 lakh
tonnes of boiled rice by the FCI will be communicated to the rice millers in
the State. During Rabi, the performance expectation can tentatively be 5 lakh
tonnes of raw rice by the FCI and 1 lakh tones by the AP State Civil Supplies
Corporation Ltd. and 15 lakh tonnes of boiled rice by the FCI. Over and above the Custom Milled Rice, the
AP State Civil Supplies Corporation Ltd. shall retain the raw rice and hand
over boiled rice to be delivered to the FCI.
The FCI shall be required to take action to receive a total quantity of
64 lakh tonnes of rice under mill levy and about 15 lakh MTs under CMR by
having adequate godown space. Similarly, the AP State Civil Supplies
Corporation shall have a godown capacity to retain the CMR raw rice. Though the
performance expectations for Kharif season and Rabi seasons are indicated
separately, the deliveries shall be applicable for the entire KMS and from
1-10-2012 to 30-9-2013 and the deliveries cannot be stopped at the end of
Kharif season i.e., 31.3.2013 and commence Rabi season afresh. The deliveries
shall continue to be throughout the season from 01-10-2012 to 30-09-2013.
17. The
State Govt. agencies viz. the A.P.State Civil Supplies Corporation and the IKP
groups and other agencies have to move the paddy procured by these agencies to
the rice mills simultaneously for custom milling and delivering raw rice to the
AP State Civil Supplies Corporation Ltd. and boiled rice to the FCI on behalf
of these agencies. If for any reason, there is delay in the transportation of
paddy to the rice mills and it becomes inevitable and unavoidable, they may
transport the paddy to the intermediary storage points for storing in the CAP
storage model with a view to protect the stocks from vagaries of nature, which
result in deterioration of quality.
18. The
rice Millers / Traders shall deliver 75% of the raw rice milled pertaining to
all varieties other than superfine preferred varieties to the FCI and AP State
Civil Supplies Corporation Ltd., under mill levy in the seven districts
assigned to them and the boiled rice to the FCI only. If any miller / trader
wants to deliver the super fine preferred varieties of raw rice, the AP State
Civil Supplies Corporation Ltd. may
accept such varieties under levy. The Commissioner of Civil Supplies shall,
however, review the performance vis-Ã -vis the performance expectation from time
to time and depending upon the need to step up the procurement of rice to meet
the requirements of PDS, may permit delivery of raw rice to the AP State Civil
Supplies Corporation Ltd. / FCI initially upto 100% subject to the over all
levy percentage being confined to 75% treating the State as a Unit. The delivery under mill levy will be reckoned
treating the State as a Unit for 75% levy.
19. The
superfine preferred varieties rice shall be sold within the State only as this
has a good demand from the public and the available rice of these varieties
meets only a part of the demand. There shall be no need to obtain any permit
for movement from one district to another for superfine preferred varieties
rice within the State.
20. In
respect of sale of raw and boiled levy free rice and the broken rice, within
the State and outside the State, the existing system of obtaining permits shall
continue.
21. The
rice millers may, if required, shall sell Superfine (preferred) varieties to
the APSCSCL as per the quantity indicated and at the price as may be decided
after negotiations so as to enable the APSCSCL to supply the same to the card
holders at affordable price through special counters with a view to keep the
price of these varieties of rice under control.
22. The Commissioner of Civil Supplies is
authorized;
i) to fix the
district-wise performance expectation of raw rice and boiled rice for delivery
under mill levy to the FCI/AP State
Civil Supplies Corporation Ltd., depending upon the production of paddy, rice
milling capacity and the past performance in consultation with the
representatives of the Rice Industry Association / Rice Millers Association,
A.P., Food Corporation of India and the A.P. State Civil Supplies Corporation
Ltd., keeping in view the requirement of A.P raw rice for P.D.S. and other
welfare schemes with the approval of the Government. The Collectors will in
turn distribute the same among the district rice millers in consultation with
the District Rice Millers Association and in such a way that there is a ratio
between raw and boiled rice deliveries so that more boiled rice is not
delivered in preference to raw rice and there is no shortfall of raw rice for
PDS and other welfare schemes.
ii)
to revise the performance expectation
from time to time, depending upon the progress in purchase of paddy at MSP,
rice mill levy delivery and other priorities of the Government.
iii) to issue orders to the
Collectors(CS) to issue of release certificates for sale of levy free rice
within the State expeditiously so as to make adequate quantity of raw rice
available in the open market and keep the price of rice under control. This is
necessary in order to ensure that while procuring rice for Central pool for
meeting the requirements of PDS, the prices of rice in the open market are also
kept under control. The Collectors(CS) will permit the movement of levy free
rice other than superfine (preferred) varieties by railway rakes as per the
entitlement of raw rice as per the ratio fixed for sale within and outside the
State and boiled rice for sale anywhere in the Country.
iv) in respect of transfer
of levy free eligibility, the Commissioner of Civil Supplies, A.P. Hyderabad
may issue orders to the Collectors(CS)/ Chief Rationing Officer, Hyderabad to
permit the transfer of levy free eligibility within the State and outside the
State by the rice millers / traders at appropriate time during the KMS 2012-13
as was done during the KMS 2011-12 with the approval of Government.
v) in respect of any
modifications for issue of levy free release certificates may consider and
issue orders after obtaining the approval of the Government.
vi) if for any reasons like
non-availability of godown space, the FCI cannot accept the levy rice from any
miller/s up to 75%, to the extent of the quantity not accepted, Government may
consider on the recommendation of the Commissioner of Civil Supplies the need
to permit sale of the same by the rice millers and issue orders accordingly.
23. The
VC & MD, AP State Civil Supplies Corporation Ltd. shall take action to
ensure that raw rice as delivered under mill levy is accepted by having
adequate godown space at MLS points and other buffer godowns. He shall be in constant contact with the SWC,
CWC, Marketing Dept. etc. and take action to get the godown space placed at
their possession; in case suitable scientific private godowns are available,
they may be taken on lease/rent. He
shall also explore the possibility of godown construction through Govt.
Warehousing agencies and other private entrepreneurs under PEG schemes etc. for
taking on 7 years/5 years/2 years guarantee.
Under no circumstances should there be any non-receipt of raw rice by the
AP State Civil Supplies Corporation Ltd. in the districts allotted to them for
want of godown space.
24. The raw rice procured under mill levy and the raw
rice retained under CMR by the AP State
Civil Supplies Corporation Ltd. shall be utilized for the PDS and other welfare
schemes in the State. The deficit for
the requirements in these districts and also the requirements of other
districts would be made available by the FCI through procurement of raw rice
and transporting to the needy districts as per the terms and conditions of the
Decentralised procurement.
25. Rice
Millers / Dealers shall be required to furnish a certificate to the effect that
paddy was purchased at MSP from the farmers duly countersigned by the Sarpanch
/ Panchayat Secretary and Ward Member. In respect of paddy purchases by the
rice millers from other districts, the signature of the Sarpanch / Secretary of
the Gram Panchayat / Ward Member, as the case may be, has to be obtained along
with the seal of the Gram Panchayat and the same shall be entered in the “B”
Register of the rice mill. Subsequently, 10% of the Rythu Vouchers furnished by
the rice millers has to be selected at random and sent to the Tahsildars
concerned for verification and certification. In case the information furnished
in the Rythu Vouchers and in “B” Registers of the rice miller is found to be
not correct, action as per the A.P. Rice Procurement (Levy) Order, 1984 and as
per the operational guidelines issued vide G.O.Ms.No.38, CA, F&CS (CS.I)
Dept., dated 24.09.2007, will be taken against the miller concerned. The
certificates in support of payment of MSP for paddy produced by the
millers/dealers shall be retained in the Office of the District Supply Officer
to verify whether these details have been entered in the ‘B’ Register and also
to verify whenever necessary, in future, whether the information furnished by
them is correct or not. If it is noticed that the millers/dealers had not paid
the MSP to the farmers for FAQ paddy, they shall not be allowed to participate
in levy operations further in the season. The millers and dealers shall deliver
the levy rice to the FCI or AP State Civil Supplies Corporation Ltd. based on
the quantity of paddy milled from time to time. The same procedure of
acceptance of levy rice (both raw and boiled) by the FCI and raw rice in the
districts allotted to them by the AP State Civil Supplies Corporation Ld. from
the millers/dealers with MSP certificate issued by the Collector(CS) in support
of purchase of paddy at MSP and above in the prescribed format.
26. The
formats for certificates of purchase of paddy by the rice millers, traders etc.
which were communicated earlier with modifications from time to time be adopted
for Kharif Marketing Season 2011-12 also. The receipts produced by the millers
/ traders etc., and received from the Market Yards, Paddy Purchase Centers,
notified mill points etc., shall be kept under the custody of the Tahsildar
concerned for verification in due course or as and when necessary.
27. There
may be no objection for accepting raw rice from the boiled rice mills, as the
boiled rice mills can produce raw rice. However, there shall not be any
acceptance of boiled rice from the raw rice mills, as raw rice mills cannot
produce boiled rice.
28. The
rice millers may obtain, on application, the Release Certificate for sale of
levy free rice within the State or anywhere in the Country in the form
communicated.
29. There
may be some millers/traders who might have delivered levy but not have utilized
the levy free rice entitlement due to closure of the mill or some other reason.
Such millers may be allowed to purchase rice to the extent of levy free
eligibility not utilized by them from the levy free eligibility of other
millers and get the levy free release certificate transferred in their favour for
utilization.
30. Rice
under mill levy may be delivered in 50 kg gunny bags only. The Food Corporation
of India shall take delivery in 17 MT truck loads or as may be decided from
time to time by the FCI, Rice Millers and the Civil Supplies Department.
31. In
respect of any dispute including quality parameters of rice between the miller
and the FCI, a Committee headed by the Joint Collector and consisting of
technical experts may resolve the dispute immediately.
32. The
farmers and the Farmers’ Clubs / Associations and Self Help Groups may be
allowed to mill paddy of their own or on behalf of farmers, and deliver whole
or part of raw rice to the AP State Civil Supplies Corporation in the
districts allotted to them and to the
Food Corporation of India elsewhere at procurement prices. They have to
maintain the details in the ‘B’- Register separately, as they are doing
business of sale of rice to the AP State Civil Supplies Corporation / Food
Corporation of India. The farmers’ / farmers’ clubs are required to obtain
Registration Certificate from Commercial Taxes Department for delivery of rice
to the AP State Civil Supplies Corporation Ltd/ Food Corporation of India.
While paying procurement price, the Food Corporation of India may deduct such
of the taxes / fee, which are payable by the farmers on such delivery of levy
rice and the Food Corporation of India/AP State Civil Supplies Corporation shall pay such taxes / fee so deducted to the
respective Departments of the State Government.
33. For
accepting delivery of rice by the Food Corporation of India from the individual
farmers, Registered Farmers’ Clubs / Associations and Self Help Groups, a
certificate issued by the Village Secretary / Agriculture Officer / Sarpanch of
the village is necessary with regard to cultivation of paddy and the extent of
land recorded in the Pattadar Pass Book / Adangals etc.
34. The
Rice Millers have to undertake custom milling of paddy, as and when the farmers
bring the paddy to the rice mills, keeping in view the explanation under clause
10(1) of the A.P. Rice Procurement (Levy) Order, 1984 at the rate stipulated or
on mutually agreed terms/conditions between the millers and the farmers.
35. The
Rice Millers may undertake simultaneously the custom milling of paddy procured
by the State Agencies and Food Corporation of India, as per the agreed terms
and conditions and at the rates and norms fixed by the Government of India. The
Collectors may allot the paddy purchased at the Purchase centres of SHGs like IKP / DCMS / PACSs / PPCs / Market Yards etc., to rice mills for
immediate custom milling without storage of the paddy. The rice millers, within
15 days from the date of receipt of paddy, have to complete custom milling of
paddy and deliver the resultant rice, either as raw rice or boiled rice, as
prescribed by the Government or the State Agency concerned, for the paddy
handed over during the Kharif Marketing Season 2012-13 by the A.P. State Civil
Supplies Corporation Ltd., and S.H.Gs / DCMS / PACSs of IKP. The Collectors may
direct the rice millers to mill the paddy handed over to them by the State
agency and deliver custom milled rice to the FCI/ APSCSCL along with the levy
rice if necessary by fixing a ratio between the mill levy delivery and the
custom milled rice delivery. The Collectors shall review the entire process of
custom milling operations regularly and take necessary action against the rice
millers, who fail to do custom milling of paddy procured by the Self Help Women
Groups of Indira Kranthi Patham and A.P. State Civil Supplies Corporation Ltd.,
duly following the procedure in vogue. In cases of failure by rice millers in
converting the paddy to rice within the stipulated time, the Collectors may
furnish to the Food Corporation of India/AP State Civil Supplies Corporation
Ltd., the details of defaulters together with mill-wise quantities given for
custom milling, quantity milled and the quantity yet to be milled so that the
Food Corporation of India may deduct the equivalent quantity of resultant rice
for the paddy yet to be milled against the levy rice being delivered by such
rice miller. The delivery of custom milled rice will be in addition to the
performance expectation of 75 (Seventy five) lakh tonnes of mill levy rice
indicated to the State.
36. In
case of any delay in custom milling of paddy due to non-availability of
adequate rice milling capacity in the district, non-availability of godown
space due to non-provision of railway rakes and also with a view to facilitate
early delivery of CMR rice, the paddy may be transported from the paddy
procured district to the rice mills directly in other districts by the Joint
Collectors concerned in consultation with the Joint Collectors of the districts
to which paddy is proposed to be moved.
For example; i) the paddy procured in Mahabubnagar district may be
transported to the nearest district like Kurnool district or Ranga Reddy
district ii) the paddy procured in Adilabad district may be transported to
Karimnagar district or Nizamabad district for custom milling and; iii) the
paddy procured in Karmimnagar districts may be transported to Nalgonda district
and Warangal district for custom milling.
The expenditure incurred by the A.P. State Civil Supplies Corporation
shall be booked to the MSP operations of paddy and the same shall be included
in the audited accounts of KMS 2012-13, so that the Government of India will be
requested for reimbursement of the same.
37. In his reference No.MC/6053/2007
dated 20.8.2007, the Commissioner of Marketing has issued necessary
instructions to all the Secretaries of AMCs to prepare a contingency plan well
in advance to tackle the additional arrivals, for smooth market operations
during the season to get the equipment / machinery available with the AMCs in
working condition, to maintain log books for each equipment, to make a note of
the usage particulars and to take into account of the equipments / machinery
available with the nearby markets (Non-functional) and with IKP centres while
planning for procurement of additional equipment to meet the seasonal
requirement. He has also instructed that the Godown space available in the AMCs
should also be kept ready for occupation and wide publicity should be given
about MSP rates, equipments and godown space available with AMCs.
38. The
Marketing Department will purchase required number of moisture meters (Best
quality) to be determined with reference to the past performance and to make
them available at all the Purchase Centres operated by S.H.Gs of IKP/ DCMS /
PACSs / PPCs / Market Yards without fail. One moisture meter should also be
provided to the progressive group of farmers / S.H.Gs / Gram Panchayats to
enable the farmers to check the moisture contents of the paddy before they
bring the paddy to the purchase centres for sale.
39. The
Collectors shall fix uniform Hamali charges in the entire district by
conducting meeting with the Hamali Unions, Secretaries of AMCs and Procuring
Agencies. The Handling Charges should include weighment, stitching and stacking
/ loading at PPCs / AMCs. The Hamali Charges, thus, fixed will have to be borne
by the buyers of the stocks at PPCs / AMCs including the State Procuring
Agencies.
40. The
Collectors shall review the progress of procurement on weekly basis. The
Collectors shall send weekly reports on the progress of procurement to the
Commissioner of Civil Supplies as stated above. The Collectors will also bring
to the notice of the Commissioner of Civil Supplies, problems, if any, faced by
them in procurement of rice including requirement of funds for items of
expenditure other than cost of paddy procured by A.P. State Civil Supplies
Corporation Ltd and / or any other agency so as to take immediate appropriate
action in the matter. The Collectors shall constitute a District Procurement
Committee with the Joint Collector as Chairman with District Level officials of
all connected departments, namely, Agriculture, Marketing, Civil Supplies,
Transport, DRDA, ITDA, I&PR, Warehousing Agencies (CWC, SWC), Procurement
Agencies (FCI, APSCSCL) and also Sub- Collectors / RDOs as members to
coordinate and decide on all the activities and monitor the work on day-to-day
basis as per the operational guidelines.
41. The
Collectors shall ensure that the enforcement officials under the A.P. Rice
Procurement (Levy) Order, 1984 inspect the rice mills periodically to ensure
the purchase of paddy at MSP, paddy milled, levy delivered, levy utilized etc.
42. Wide
publicity of the location of the paddy purchase centres, specifications of FAQ
paddy, MSP and prescribed value cuts for the non-FAQ paddy shall be given
through press, pamphlets, leaflets, and electronic media besides organizing
extensive training programmes for the farmers through the Agriculture Extension
Staff / Quality Control Officials out of the funds earmarked by Marketing
Department in this regard and other funds available at their disposal.
43. The
Government or the Commissioner of Civil Supplies may issue any guidelines or
orders from time to time to ensure uninterrupted procurement of paddy and levy rice
and utilization of levy free eligibility.
44. A
copy of this order is available on the internet and can be accessed at the
address- www.ap.gov.in
(BY ORDER AND IN THE NAME OF THE
GOVERNOR OF ANDHRA PRADESH)
HARPREET
SINGH
EX.OFFICIO SECRETARY TO GOVERNMNENT
::
A N N E X U R E – I ::
UNIFORM
SPECIFICATION OF ALL VARIETIES OF PADDY
(MARKETING
SEASON 2012-13)
Paddy
shall be in sound merchantable condition dry, clean, wholesome of good food
value, uniform in colour and size of grains and free from moulds, weevils,
obnoxious smell, Argemone maxicana,
Lathyrus sativus (Khesari) and
admixture of deleterious substances.
Paddy will be
classified into Grade 'A' and Common groups.
Schedule
of specification
===============================================
Sl.
No. Refractions Maximum Limits (%)
===============================================
1.
Foreign
matter
a) Inorganic 1.0
b) Organic 1.0
2.
Damaged,
discoloured, sprouted
and weevilled grains 4.0
3. Immature, Shrunken and shrivelled grains 3.0
4. Admixture of lower class 7.0
5. Moisture content 17.0
======================================
NOTE
:
(i)
The
definitions of the above refractions and method of analysis are to be followed
as per BIS Method of analysis for foodgrains’ Nos. IS: 4333 (Part-I) 1996, IS:
4333 (Part-II), 2002 and ‘Terminology for foodgrains’ IS: 2813 – 1995, as
amended from time to time.
(ii) The method of
sampling is to be followed as per BIS method for sampling of Cereals and Pulses
IS: 14818-2000 as amended from time to time.
(iii) Within the overall
limit of 1.0% for organic foreign matter, poisonous seeds shall not exceed 0.5%
of which Dhatura and Akra seeds (Vicia species) not to exceed
0.025% and 0.2% respectively.
…
:: A N N E X U R E – II ::
UNIFORM
SPECIFICATION FOR GRADE 'A' & COMMON RICE
(MARKETING
SEASON 2012-13)
Rice
shall be in sound merchantable condition, sweet, dry, clean, wholesome, of good
food value, uniform in colour and size of grains and free from moulds, weevils,
obnoxious smell, admixture of unwholesome poisonous substances, Argemone maxicana and Lathyrus sativus (Kesari) in any form, or colouring agents and all
impurities except to the extent in the schedule below. It shall also conform to PFA Standards.
SCHEDULE
OF SPECIFICATION
|
Sl.No.
|
Refractions
|
Maximum Limit (%)
Grade 'A' Common
|
|
|
1.
|
Brokens
*
Raw
Parboiled
|
25.0
16.0
|
25.0
16.0
|
|
2.
|
Foreign
Matter **
Raw/Parboiled
|
0.5
|
0.5
|
|
3.
|
Damaged # / Slightly Damaged grains Raw Parboiled
|
3.0
4.0
|
3.0
4.0
|
|
4.
|
Discolored
Grains
Raw Parboiled
|
3.0
5.0
|
3.0
5.0
|
|
5.
|
Chalky
Grains Raw
|
5.0
|
5.0
|
|
6.
|
Red
Grains Raw/Parboiled
|
3.0
|
3.0
|
|
7.
|
Admixture
of lower class Raw / Parboiled
|
6.0
|
--
|
|
8.
|
Dehusked
Grains
Raw/Parboiled
|
12.0
|
12.0
|
|
9.
|
Moisture
content @
Raw/ Parboiled
|
14.0
|
14.0
|
* Including 1% small brokens
** Not more than 0.25% by weight shall be
mineral matter and not
more than 0.10% by weight shall be impurities of animal
origin.
# Including pin point damaged grains.
@ Rice (both raw and parboiled/Single
Parboiled) can be procured
with moisture content upto a maximum
limit 15% with value cut.
There will be no value cut upto
14%.
Between 14% to 15% moisture, value cut
will be applicable at
the rate of full value.
…
NOTES APPLICABLE TO
THE SPECIFICATION OF GRADE 'A' AND COMMON VARIETIES OF RICE
1. The
definition of the above refractions and method of analysis are to be followed
as given in Bureau of Indian Standard "Method of analysis for
Foodgrains" No's IS : 4333 (Part-I) 1996 and IS : 4333 (Part - II)
2002" Terminology for Foodgrains" IS : 2813 - 1995 as amended from
time to time. Dehusked grains are rice
kernels whole or broken which have more
than 1/4 of the surface area of the kernel covered with the bran and determined
as follows:-
ANALYSIS
PROCEDURE :
Take 5 grams of rice (sound head rice and
brokens) in a petri dish (80X70 mm). Dip
the grains in about 20 ml. of Methylene Blue solution (0.05%by weight in
distilled water ) and allow stand to for
about one minute. Decant the Methylene
Blue solution. Give a swirl wash with
about 20 ml of dilute hydrochloric acid (5% solution by volume in distilled
water). Give a swirl wash with water and
pour about 20 ml. of Metanil Yellow solution (0.05% by weight in distilled
water) on the blue stained grains and allow to stand for about one minute. Decant the effluent and wash with fresh water
twice. Keep the stained grains under
fresh water and count the dehusked grains.
Count the total number of grains in 5 grams of sample under
analysis. Three brokens are counted as
one whole grain.
CALCULATIONS
:
Percentage of
Dehusked grains = N X 100
W
Where N = Number of dehusked grains in 5 grams
of sample
W = Total grains in 5 grams of sample.
2.
The
Method of sampling is to be followed as given in Bureau of Indian Standard
"Method of sampling of Cereals and Pulses" No IS : 14818-2000 as
amended from time to time.
3.
Brokens
less than 1/8th of the size of full kernels will be treated as
organic foreign matter. For
determination of the size of the brokens average length of the principal class
of rice should be taken into account.
4.
Inorganic
foreign matter shall not exceed 0.25% in any lot, if it is more, the stocks
should be cleaned and brought within the limit.
Kernels or pieces of kernels having mud sticking on surface of rice,
shall be treated as Inorganic foreign matter.
5.
In
case of rice prepared by pressure parboiling technique, it will be ensured that
correct process of parboiling is adopted i.e. pressure applied, the time for
which pressure is applied, proper gelatinisation, aeration and drying before
milling are adequate so that the colour and cooking time of parboiled rice are
good and free from encrustation of the grains.
…
SCHEDULE
OF SPECIFICATIONS FOR FAQ PADDY
|
S.No.
|
Refractions
|
Maximum limit%
|
|
1
|
Foreign matter
a) Inorganic
b) Organic
|
1.0
1.0
|
|
2.
|
Damaged, discoloured, sprouted and
weevilled grains
|
4.0
|
|
3.
|
Immature, Shrunken and shriveled grains
|
3.0
|
|
4.
|
Admixture of lower class
|
7.0
|
|
5.
|
Moisture content
|
17.0
|
RATE
OF CUT FOR ACCEPTING NON-FAQ PADDY
BY
RICE MILLERS
|
S.No.
|
|
Rate of
cut
|
|
|
|
|
Grade A
|
Common
|
|
|
|
Rs. P.
|
Rs.
P.
|
|
1.
|
a) Inorganic
For every 1% over
Permissible 1%
b) Organic
For every 1% over
Permissible 1%
|
12.80
12.80
|
12.50
12.50
|
|
2.
|
Damaged,
Discoloured, Sprouted, Weevilled, Immature
Shrunken and shrivelled grains
For
every one percent over permissible 7% ( upto 10%)
|
12.80
|
12.50
|
|
3.
|
Moisture:
For
every 1% over permissible 17%
|
12.80
|
12.50
|
…
:: A N N E X U R E – III ::
|
GOVERNMENT OF ANDHRA PRADESH
CONSUMER AFFAIRS, FOOD AND CIVIL SUPPLIES DEPARTMENT
DECENTRALISED PROCUREMENT
OF PADDY AND RICE
IN
ANDHRA PRADESH
DURING KHARIF MARKETING SEASON (KMS) 2012-13
OPERATIONAL GUIDELINES
|
DECENTRALISED
PROCURMENT OF PADDY AND RICE
§ Government of India desired that Andhra Pradesh should
adopt the decentralized procurement (DCP) of Paddy/rice and to increase direct
procurement of paddy from farmers instead of depending heavily on the levy
route.
§ Government of Andhra Pradesh decided to adopt the DCP
which was in principle approved by the Government of India.
§ Decentralised procurement of Paddy/Rice would be taken
up by the Government of Andhra Pradesh through its agency viz. the AP State
Civil Supplies Corporation Ltd. (APSCSCL) from KMS 2012-13.
Salient features of the DCP are:
i)
Procurement of Paddy from the farmers at
MSP and rice from the rice millers/dealers at FCI procurement (Levy) rate under
mill levy;
ii)
Utilise the raw
rice so procured for State’s PDS and other schemes as per the allotment made by
the Government of India;
iii)
Deliver surplus
rice, if any, to the Food Corporation of India for Central Pool;
iv)
Shortfall of raw rice, if any, for the State’s PDS will be
made available by the Government of India through FCI;
v)
Government of
India undertakes to meet the entire expenditure incurred by the State
Government towards the procurement (acquisition) cost and distribution cost as
per the approved costing by the Govt. of India;
vi)
Govt. of India
releases provisional subsidy based on 100% of fixed items such as MSP, taxes
and statutory levies including VAT, milling charges, driage (for raw rice) and at 95% on the balance incidentals;
vii)
Govt. of
India releases advance quarterly subsidy
at 90% of admissible claim at the beginning of the quarter and the provisional
quarterly subsidy at the end of a quarter at 95% of admissible claim on receipt
of the claim of the State Government; and releases the balance 5% after finalization of accounts and fixation
of final economic cost on the basis of audited accounts and supporting
documents furnished for the year.
ADVANTAGES OF
DECENTRALISED PROCUREMENT:
a)
Ensures MSP for
paddy to farmers due to direct involvement of State agencies;
b)
Timely payment of
MSP to farmers – preferably within 48 hours;
c)
Self-reliance in
procurement of rice for distribution under PDS and other welfare schemes; and
d)
Increases
employment in the State for smooth operation of procurement process etc.
OPERATIONAL GUIDELINES
Procurement of Paddy at MSP:
Measures required to be taken by the AP
State Civil Supplies Corporation Ltd. in coordination with the Joint
Collectors:
·
Wide publicity of
the MSP for paddy for Common and Grade A along with the specifications
prescribed for getting MSP through print and electronic media, tom tom (beat of
drum) and through pamphlets/leaflets, posters etc.;
·
Paddy shall be
purchased from the farmers directly by eliminating the middlemen.
·
The documents
like Pattadar Pass Book, letter from the Village Revenue Officer about the
paddy are to be produced by him in his
land;
·
Paddy at MSP
shall not be accepted at Paddy Purchase centres from the millers and dealers ;
·
Identification of
sub-agencies for procurement of paddy like IKP Groups, PACs, DCMSs, Rythu
Mithras etc. in consultation with the Joint Collectors.
·
Identification of
areas for opening the exclusive Paddy
Purchase centres in addition to the AMCs;
·
Computerisation
of all procurement points to be ensured before commencement of procurement.
·
Assess and
position the required number of gunnies
and suthli at each of the purchase centre;
·
Availability of
equipment like Paddy Cleaners, Winnowing machines, sieves, moisture meters,
calipers etc. which are required for MSP operation.
·
Assistance/Support
from the Marketing Department to be taken for getting equipment at AMCs /
purchase centres.
·
Marketing
Department shall assess the requirement of equipment required at all the PPCs,
present availability and make available the balance to the PPCs etc.
·
At each Paddy
Purchase centre of IKP one Tech. Assistant from their side shall be positioned by the SERP.
·
Position the staff required for taking samples for
analysis of the quality and its acceptance and helpers and others;
·
Assess the
quantity of paddy likely to arrive at each of the purchase centre depending
upon the neighbouring villages;
·
Prepare the
schedule to regulate arrival of paddy
from villages/areas nearer to the
purchase centre so that there is no stampede/congestion at the purchase centre;
·
Storage
arrangements at the purchase centre till paddy is moved to mills;
·
Transport
Contractors to make available adequate transport fleet;
·
Permission
to millers who want to transport the
paddy from PPC on their own for custom
milling;
·
Rice Mills to be
identified for doing custom milling of paddy and delivering raw rice to the APSCSCL and boiled rice
directly to the FCI on behalf of the APSCSCL;
·
Purchase centres
to be tagged on to the rice mills;
·
Wherever inevitable
and unavoidable, interim storage for paddy to be identified and CAP storage
technology to be adopted;
·
Payment to the
farmers to be done within 48 hours normally through cheques / RTGS to the Bank
accounts of the farmers.
·
The mandi labour
charges like filling and placing the unit on th weighing machine; weighment;
unloading from the balance, stitching of bags, loading, marks and temporary
stacking should be borne from out of the Mandi labour charges provided in the
costing sheet. If the cost is more than
the charges permitted in the cost sheet, the balance shall be borne by the
farmer, who delivers paddy to the APSCSCL.
·
The possibility
to have RFID tags to the levy bags may also be explored gradually to ensure
that there is no scope for recycling of PDS rice at any stage.
LEVY RICE:
·
APSCSCL shall
enhance the capacity of the MLS point
godowns;
·
Godown
requirement shall be assessed for receiving the CMR raw rice and the levy
raw rice for State’s PDS;.
·
Available Godowns
of the SWC, CWC, Marketing Department etc. and scientific godowns of the
private parties should be taken;
·
Godowns dehired
by the FCI to be taken over by the APSCSCL.
·
APSCSCL to be in
constant contact with the SWC, CWC, Marketing Department for taking over the
new godowns and also to make a request to the concerned for reservation of the
godown space to be created either by dehiring them or from new construction.
·
APSCSCL shall
take action to construct buffer godowns either
on their own or getting them constructed through other sources wherever needed by adopting modern technology
·
In the
alternative, expression of Interest to be obtained for construction of godowns
at required places by the interested parties for taking on rent / lease by the
AP State Civil Supplies Corporation on 10 years/ 7 years/5 years/2 years guarantee.
·
One agency shall
be entrusted with the study of construction of godowns by following the
procedure for appointing such consultancy.
·
Godowns shall
provide space to have access for the
trucks coming for delivery of rice apart from weighing machines/beam scales;
·
Adequate movement
space for carrying on the operations by the hamalies and staff to be available
in the godowns.
·
Required
technical staff to be positioned by the AP State Civil Supplies Corporation by
engaging the staff on deputation from the FCI and utilization of services of
the retired officials from FCI/CS Corporation, so as not to hamper procurement
operations due to lack of staff.
·
Over and above
the Quality staff provided by the FCI on deputation and from retired employees,
the balance required staff shall be taken from the out-sourcing; but, after the
season is over, the surplus staff shall be terminated.
·
Necessary staff
like Technical, Accounts and the supporting staff shall be deployed in the
godowns and they shall be under the supervision of the Godown in charges.
·
Samples taken
shall be analysed to ensure that rice is as per specifications;
·
Raw rice as per
the quality-control-acceptance to be received based on the MSP certificates
issued by the District Supply Officer concerned.
·
Payment to be
made to the rice millers through “Account payee” cheque/RTGS system.
·
Proper
weighment at the time of receipt and issue is essential.
CUSTODY AND MAINTENANCE OF
STOCKS OF RICE:
·
Proper dunnage at
the godowns to be done;
·
Custody and
Maintenance system to be followed as per the Warehousing norms;
·
Stacking to be
done properly as per the standard norms being adopted in the FCI godowns;
·
Stock procured
under CMR/levy to be verified physically before issue under PDS or any other
schemes by the team consisting of District Manager and Assistant Manager
(Technical) to ensure quality as per the specifications.
·
FIFO
(First-in-First Out) for delivery of rice for PDS and other schemes to be
followed;
·
Tags for the
stacks as required under the godown procedure to be followed;
·
Preservation
methods for storage of stocks to be followed;
·
Fumigation,
spraying etc. should be done as per the time schedule prescribed as per the
quality maintenance norms;
·
Accounting system
should be fool proof.
·
Receipt and issue
of stocks to be properly maintained.
·
Weighment at the
time of receipt and issue to be done.
·
Transport
Contractors shall be held responsible for short delivery.
·
Recovery of cost
for short delivery of rice shall be made as per the Contract/agreement.
·
Wherever facility
is available, computerisation of accounts to be done immediately.
·
In other places,
it shall be done gradually.
·
Godown staff
shall be responsible for proper accounting of the stocks, payment process and
maintenance of stocks.
·
District Manager
and other superior officials including the Revenue Divisional Officers, who are
already empowered to do physical verification, to frequently visit the godowns
to ensure that there is proper management of stocks.
·
Godowns shall be
clean and tidy to deny access to rodents/snakes etc. and as per prescribed
standards.
·
Third party
annual verification of both quantity and quality of stocks in the APSCSCL
godowns to be organized to avoid misappropriation.
·
Improper
maintenance of godowns leads to deterioration in quality and quantity of rice.
Hence, need for proper maintenance.
Duties and Responsibilities of the APSCSCL:
·
Assess the
requirements of Cash credit limit for procurement of paddy and rice;
·
Furnish cash flow
statements periodically to the RBI through Government;
·
Ensure that the
stocks of rice/paddy match with the outstanding cash credit;
·
Daily monitoring
of availability of funds in the districts for procurement of paddy and levy
rice and making available the required funds through on-line transfer.
·
There shall be no
non-receipt of stocks either under paddy procurement or raw rice procurement
for want of funds. VC & MD APSCSCL shall ensure this.
·
Proper monitoring
of offtake of rice for PDS and other welfare schemes for claiming subsidy from
Govt. of India;
·
Prompt Claim of the subsidy from the Govt. of India
every quarter as per the provisional
costing sheet – initially at 90% and subsequently at 95% as per the DCP scheme;
·
Audited accounts
to be furnished to get the balance 5%;
·
Subsidy requirement
from the State Govt. (the difference
between the GOI’s rate – Re.1 per kg) to be worked out every quarter and
claimed from the Government;
·
The sales
realization of rice from the FP Shops at
subsdised rate, the subsidy amounts received from the Govt. of India and the
State Government to be credited in the cash credit account;
·
Periodicals to be
obtained from the District Managers on every aspect of the transaction – right
from purchase point till the distribution point – including intermediary transactions.
·
As far as
possible, as this is the first year of operation of DCP, the movement of raw
rice to deficit districts should be avoided and should movement be inevitable,
it shall be planned only to the adjoining/nearby deficit districts without the
need of moving for a long distance.
·
Criss cross
movement (movement to another district and getting back from the same district)
of rice not to be resorted.
·
During the KMS
2012-13, the FCI consented to move raw rice through rakes and make available in
the deficit districts for the PDS and other welfare schemes.
·
APSCSCL to
be frequently in touch with the FCI and through the
Commissioner of Civil Supplies indicate
in advance the districts to which raw
rice to be moved for the PDS and other welfare schemes;
·
Computerisation
of all the transactions at various levels is essential and hence immediate
action for end to end computerisation to be taken up.
·
MIS shall be
worked out for proper monitoring.
·
Necessary
software and hardware to be arranged with Data Entry Operators.
·
District Managers
of the APSCSCL shall be responsible for proper quality check, maintenance of
stocks and accounts in the godowns, preservation measures.
·
Frequent
inspections reduce the mismanagement and misappropriations; Dist. Managers of
APSCSCL besides RDOs and DSOs to verify periodically to curb the diversions for
recycling or shortages; Surprise inspections by officials from the Headquarters
of APSCSCL to be done.
·
A vigilance wing at the State Headquarters of
the APSCSCL to be constituted for surprise inspections or on complaints.
·
Timely
reconciliation of accounts with the sub-agencies like IKP groups, PACSs, DCMSs,
Rythu Mithras etc. to be done for payment of commission due to them.
CUSTOM MILLING OF PADDY:
·
Agreements with
the Rice Millers/ Rice Millers Association to be entered into by the Dist.
Managers of the APSCSCL
·
Security for the
value of stocks delivered to be obtained from th recipient miller.
·
Monitoring of the
stocks of paddy issued for custom milling, custom milled rice to be delivered
as per the ratio fixed for raw and boiled rice, rice delivered to the CS
Corporation (Raw rice) or to the FCI (boiled rice) on behalf of the Civil
Supplies Corporation to be done daily by the District Manager concerned at
district level and VC & MD., APSCSCL at Headquarters.
·
Time within which
CMR rice to be delivered has to be fixed in coordination with the Joint
Collectors concerned.
·
District Manager
concerned to be held responsible for non-receipt of CMR rice on time.
ROLE OF JOINT COLLECTORS:
·
Joint Collectors
as Ex-officio Executive Directors of the APSCSL to play a pivotal role in
implementing the DCP under their guidance, gauze and scrutiny.
·
Shall organize
publicity through the electronic and print media, posters, leaflets and posters
besides tom tom wherever possible about the MSP, specifications, location of
purchase centres, time schedule for
different areas for delivery of paddy;
·
Ensure
Positioning of gunnies, suthli, required equipment like Paddy cleaners
etc., Deployment of required staff Quality
check, acceptance of paddy at the purchase centres, transport fleet for movement of paddy to mills, intermediary
storage wherever needed; Funds requirement by the DM, CSS Corporation for
accepting paddy and levy raw rice ; issue of MSP certificates for delivery of
levy raw rice to the Civil Supplies Corporation Ltd. and both raw and boiled
rice to the FCI and all other related matters to the DCP.
·
Shall oversee the
functions of the District Managers of APSCSCL on a daily basis and suitably
advise them for proper implementation of DCP.
·
Shall inspect the purchase centres and the
godowns as frequently as possible to ensure that there is no hardship to the
farmers, paddy stocks are procured without any hardship to the farmers, quality
check is proper, payment is done without delay, stocks are moved to the mills
for custom milling, proper accounts are maintained etc.
·
Provide necessary
assistance of the DSO to the DMs wherever needed for realizing the CMR rice
from the rice millers;
·
Initiate action
against the rice millers who fail to deliver the custom milled rice as per the
agreement;
·
Check the godowns
frequently to ensure proper stacking and
maintenance of stocks, issues as per FIFO, proper weighment, maintenance
of records, stock verification etc.
·
Ensure
acquisition of suitable godowns of the private parties for storing the stocks of the APSCSCL if needed by requisitioning them and
also by negotiating with the Warehousing Departments for placing the available
godowns at the disposal of the APSCSCL.
·
Allot lands to
the Civil Supplies Department for getting the godowns constructed by the
APSCSCL for storing the rice.
WAREHOUSING AGENCIES:
·
SWC, CWC,
Marketing Department etc. to consider allotting the godowns available/to be
vacated/to be constructed to the APSCSCL in preference to others.
·
SWC may also take
over private godowns and place at the disposal of the APSCSCL as is being done
at present for the FCI.
·
Wherever their
godowns are used as buffer godowns, the custody and maintenance to be done by
them as is being done at present for the FCI.
Trainings imparted by the
FCI to the staff of the APSCSCLAPSCSCL:
·
Trainings given
by the FCI to the APSCSCL staff in respect of quality checks, maintenance of
godowns, preservation of stocks etc. to be followed mutatis mutandis.
·
Operational
manual for godown maintenance supplied by the FCI to be followed by the staff
in charge of the godown maintenance.
COMPLAINT CELL AND
REDRESSAL MECHANISM:
·
Control rooms to
be opened in every district and a toll free telephone to be operative in the
Dist. Manager’s office from 8.00 am. to 8.00 pm. A senior officer shall be in charge of the
complaint cell to attend to the complaints immediately and redress them.
·
Toll free
Telephones with numbers 18004252977 and 18004250082 are functioning in the
Commissionerate of Civil Supplies. Joint Director (Procurement) will be in
charge for monitoring the complaints, bringing to the notice of the CCS or the
CS Corporation and to send them to districts for Redressal.
·
The telephone
numbers at the districts and the Commissioner’s office to be notified by the
APSCSCL to enable farmers, millers and others to make complaints are
suggestions etc. The names, designations and the telephone numbers of the
officers in charge of the Complaint Cell shall be notified.
·
Complaints
received to be attended on priority and the grievances of the complainant to be
redressed without loss of time.
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