StCBs/DCCBs - Need for Bank Branches / ATMs to be made accessible to persons with disabilities
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RBI/2014-15/224
RPCD.CO.RCB.BC.28/07.51.010/2014-15
September 09, 2014
All State Co-operative Banks and Central Co-operative Banks
Dear Sir/Madam,
Need for Bank Branches / ATMs to be made
accessible to persons with disabilities
We have been receiving several suggestions from members of
public through Government of India and otherwise, on facilitating easy
access to bank branches and ATMs by persons with disabilities for
undertaking day to day banking transactions. We have examined such
suggestions. We advise that State / Central Co-operative Banks (StCBs /
DCCBs) have to take necessary steps to provide all existing ATMs / future ATMs with ramps
so that wheel chair users / persons with disabilities can easily
access them. Care may also be taken to make arrangements in such a way
that the height of the ATMs do not create an impediment in their use by
wheelchair users. However, in cases where it is impracticable to
provide such ramp facilities, whether permanently fixed to earth or
otherwise, this requirement may be dispensed with, for reasons recorded
and displayed in branches or ATMs concerned.
2. StCBs/DCCBs are also to take appropriate steps, including
providing of ramps at the entrance of the bank branches, wherever
feasible, so that the persons with disabilities/wheel chair users can
enter bank branches and conduct business without difficulty.
StCBs/DCCBs are advised to report the progress made in this regard
periodically to their respective Customer Service Committee of the Board
and ensure compliance.
3. It is advised that StCBs/DCCBs should make all new ATMs
installed as talking ATMs with Braille keypads in future. StCBs/DCCBs
should lay down a road map for converting all existing ATMs as talking
ATMs with Braille keypads and the same may be reviewed from time to
time by the Customer Service Committee of the Board.
4. In addition to the above, magnifying glasses should also be
provided in all branches of StCBs/DCCBs for the use of persons with
low vision, wherever they require for carrying out banking transactions
with ease. The branches should display at a prominent place notice
about the availability of magnifying glasses and other facilities
available for persons with disabilities.
Yours faithfully,
(A. Udgata)
Principal Chief General Manager |
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